Terms of service

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you do so at your own risk, and you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy and all other information contained here govern Georgie Parker Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Georgie Parker Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is Plym Cottage, Wicken Road, Arkesden, Saffron Walden, Essex, CB11 4EY. Our company registration number is 08172508 (Place of registration: Companies House), VAT Registration Number; 154 8551 92.  The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Georgie Parker Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Georgie Parker Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Georgie Parker Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of Georgie Parker Ltd - © Georgie Parker Ltd 2012. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Payment

Prices and availability of goods are subject to change without notice at any time. Prices include VAT, but do not include postage and packaging.

Payment is via Paypal, who accept the following cards: Mastercard, Maestro, Visa, Visa Debit, American Express and Switch.

Payments are taken at the time that orders are placed.

When ordering items you will need to provide payment details, these details must be yours and be valid and correct.

Products will not be dispatched until full payment has been received in cleared funds.

If we are unable to fulfil your order for any reason we will contact you to advise you of this.

All items are subject to availability.

If we have identified a pricing error we will not be able to accept your order.

We reserve the right to decline any offer to purchase by you at any time.

Postage and Packaging options

• UK mainland standard delivery - £3.99 (approximately 3-5 working days). Free delivery if order (excluding delivery cost) is over £100.00.
• UK mainland next day delivery - £10.99
• Northern Ireland and UK highlands and Islands - £10.99 (3+ working days)
• Ireland and Continental Europe - £34.99
• USA - £49.99
• Rest of the world - £74.99

Postage and packaging prices stated our guidelines only and may vary. You will be advised of any additional postage & packaging costs by email before items are dispatched.

The timeframes quoted for delivery are estimated delivery times only, they may be subject to change without notice at any time and Georgie Parker Ltd have no liability whatsoever should products not arrive within these timeframes.

Working days do not include weekends or bank holidays.

Some orders, may require a signature upon receipt therefore we are unable to deliver to PO Box addresses.

Our UK mainland next day delivery service is only available for products that are in stock at the time of purchase. This service does not operate at weekends or bank holidays and orders must be placed before 11am.

If the delivery address is outside the UK, you may be subject to other import duties and taxes. You are solely responsible for any further costs required and you must meet any additional charges for customs clearance. Georgie Parker Ltd cannot be held responsible for these charges. You can obtain more information by contacting your local Customs and Excise office. Georgie Parker Ltd makes no representation that any products sold through this website are appropriate for use outside of the UK. You are therefore responsible for compliance with all applicable local laws.

Returns

It is your responsibility to inspect the products upon receipt. If the products are damaged at all you need to notify us via email straight away. If you do not do this then we are not obligued to accept any requests for the replacement of damaged items at a later date.

If for any other reason you are not completely satisfied with your purchase, all products, including sale items, can be returned for a full refund up to 30 days after the date that the goods were dispatched to you by us. Postage and Packaging costs are excluded.

It is important to note that if an item has been purchased as a present, that the refund must be made to the original cardholder.

Before returning goods, please send an email to chinwag@georgieparker.co.uk to inform us and confirm which items you will be returning and then arrange for the safe return of the products to us (please make sure that your contact details are included in the package). All items are returned to Georgie Parker Ltd at your own risk and expense. We can not accept responsibility for packages lost in transit. We recommend that you send the returns by Special delivery and make sure that you retain proof of postage.

Products should be returned to:
Georgie Parker Ltd
Plym Cottage
Wicken Road
Arkesden
Saffron Walden
Essex
CB11 4EY

Once we have received the returned items we will email you to confirm this.

Important information: Returned products must be in all the original packaging and with any product tags still attached. The products must be in a new and unused condition, with no marks or any sign of wear and tear on the product, tags or packaging. All returned products that do not meet these requirements will not be accepted and returned to the purchaser at the purchaser's expense.

Cancellation Rights

If you have any questions please do not hesitate to contact us at chinwag@georgieparker.co.uk or call 01799 551 991/07885 786 763.

Privacy Policy & Cookies

This privacy policy sets out how Georgie Parker Ltd uses and protects any information that you give Georgie Parker Ltd when you use this website.

Georgie Parker Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be
assured that it will only be used in accordance with this privacy statement.

Georgie Parker Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is
effective from 20th August 2012.

What we collect - We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather - We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites - Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information - You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at chinwag@georgieparker.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Georgie Parker Ltd, Plym Cottage, Wicken Road, Arkesden, Saffron Walden, Essex, CB11 4EY.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Cookie Usage

The cookies used on georgieparker.co.uk are based on the International Chamber of Commerce guide for cookie categories. You can remove them using your browser settings (more information is available here), but please be aware that some features of this website, including purchasing products, will not function correctly if cookies are disabled.

The two type of cookies used on this site are classified as "Strictly Necessary" and "Performance" cookies.

Strictly Necessary Cookies

We use "Strictly Necessary" cookies to…

• Remember things like information you've entered on order forms when you navigate to different pages in a single web browser session
• Remember the goods and services you ordered when you get to the checkout page
• Make sure you connect to the right service on our website when we make any changes to the way the website works

Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to…

• Gather information that could be used to advertise products or services to you
• Remember your preferences or username beyond your current visit

There are two cookies that we use on this site that are defined as "strictly necessary" cookies:

Accepting these cookies is a condition of using the website, if you prevent these cookies we can't guarantee your security or predict how our website will perform during your visit.

Performance Cookies

We use performance cookies to…

• Provide statistics on how our website is used
• See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites)
• Provide feedback to partners that one of our visitors also visited their website. This can include details of any products bought. This lets our partners improve their website, but we don't allow our partners to reuse this information for further advertising
• Help us improve the website by measuring any errors that occur

Cookies we have defined as 'Performance' cookies will NOT be used to…

• Gather information that could be used to advertise products or services to you on other websites
• Remember your behaviour or details beyond your current visit
• Target adverts to you on any other website

In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above.

There are four cookies that we use on this site that are defined as "performance" cookies:-

Using our site indicates that you accept the use of 'Performance' cookies.